One accountable contractor
Meters, billing, collections and calls sit under one contract and one set of reports, not four suppliers pointing at each other.
Water utility support services in Malaysia
Every drop metered. Every bill settled.
We take on the field and back-office work around the water supply: meter replacement, billing, arrears recovery and customer care. Water operators stay focused on running the water.
m³
Company no.
201201029184 (1013671-W)
Established
August 2012
Head office
Kuala Lumpur
Regional offices
Perlis and Kedah
The work around the water
Water operators run the dams, the plants and the pressure. We run the work around them: the meters at the gate, the bills in the letterbox, the accounts that fall behind and the calls that come in when something goes wrong.
BPO Distributions Sdn Bhd was set up in Kuala Lumpur in 2012 to take non-core and fringe processes off utility operators' hands. We bring them together into a single outsourced service, run by our own field crews and back-office teams.
Incorporated in Kuala Lumpur on 13 August 2012
Regions served from offices in Kuala Lumpur, Perlis and Kedah
RM
Upfront capital needed from the operators we work for
From the meter to the money
Four stages of the water revenue cycle, handled by one contractor. Each stage feeds the next, so nothing falls between teams.
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1
Meter replacement and asset records
Field crews swap out ageing, stuck and damaged meters. Every new serial number, location and opening reading goes into the operator's asset register on the day.
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2
Reading and utility billing
Readings are checked, bills are produced and sent, and queries about estimated or unusual bills are sorted out before they turn into disputes.
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3
Arrears management and recovery
Overdue accounts are followed up with reminders, payment plans and site visits. The aim is to recover what is owed and keep the customer connected.
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4
Customer service and call centre
Trained agents take calls about bills, leaks, low pressure and disruptions. Each case is logged and routed to the right team, and the customer is told what happens next.
Why operators hand this work to us
Costs that follow the work
Activity-based pricing means you pay for meters replaced and accounts recovered, billed monthly. There is no capital outlay to start.
Field and office joined up
What our crews find at the meter reaches billing and the call centre the same day, so customers get one consistent answer.
Local teams, central and north
Offices in Kuala Lumpur, Perlis and Kedah put our crews close to the networks and customers they serve.
No capital outlay. Pay as it flows.
Running these services in-house means buying vehicles, equipment and systems, and hiring crews before the first meter is changed. We work on an activity basis instead: you pay monthly for the work completed (meters replaced, bills issued, accounts recovered) across the contract period.
- Activity-based pricing. Costs follow output, not headcount.
- Monthly billing. Spread evenly over the service period.
- One contract. Several non-core processes, one accountable partner.
Construction and infrastructure
Some jobs need more than a spanner. Our construction arm takes on civil and infrastructure works for water networks. It is run by the same organisation that services the meters and answers the calls, so field findings go straight into the next job.
Discuss a projectWhere to find us
Kuala Lumpur
Head office, BPO Distributions Sdn Bhd
35, Jalan Medan Tuanku, Chow Kit50300 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur Open in Google Maps
Perlis
BPO Innovation (Perlis) Sdn Bhd
Kangar, PerlisKedah
Northern region operations
KedahTell us what needs fixing.
Whether it is a meter replacement programme, a billing backlog or a call centre that needs extra hands, tell us the scope and we'll come back with a plan.